Access to raw access_log files
Included are reasonable setup and installation services, as well as ongoing
support via e-mail. TDL does not provide assistance with software
installation beyond the packages already offered. If we help with any such
installations, charges will apply. We do, however, make most standard
software upgrades from our shared servers available to TDL
MSP customers.
Server monitoring 24/7 is included with our standard managed services, with
necessary emergency maintenance.
Access to the TDL MSP is available via FTP,unix shell and Web-based
Administration form. The server will be configured with choice of username
and password. For security reasons and protection of the operating system,
administrative or "root" access to the server is limited to employees of TDL
and/or their authorized agents. TDL reserves the right to require, at its
discretion, software and/or hardware upgrades for the purposes of
maintaining security and stability of the services provided.
Hardware Configuration
Choose from two standard configurations:
| |
Basic |
Advanced |
|
Processor |
Pentium 3.0 Ghz |
Zeon 3.4 Ghz |
| RAM |
1 Gb SDRAM |
2 Gb SDRAM |
| Storage |
36 GB 15k SCSI |
72 GB 15k SCSI |
|
Traffic |
200 GB/month |
400 GB/month |
|
Monthly Charge |
$ 249.00 |
$ 449.00 |
Custom configurations are available on request if the above servers don't
meet your requirements.
Installation Time
It takes approximately two business days to prepare a preconfigured managed
server for a new customer. We frequently have servers in stock completely
preconfigured and ready for immediate use. Custom configurations may require
lead times of 10 working days, depending on the configuration and
availability of the hardware. Setup will not begin until we receive the
initial payment and the signed contract.
Upgrades
Any current customer paying a monthly rate may choose to upgrade their
server configuration for a fixed fee of $500. If the new configuration
requires a higher monthly payment, that rate becomes effective immediately
after the upgrade. Please note that our published configurations are not
fixed; if you are hosting on one plan, for example, but that plan is later
redefined as a more powerful server, you will not receive new pricing or new
server hardware, unless you choose to upgrade for the $500 fee.
Bandwidth
All the TDL MSP plans include traffic of up to 1
GB per day (1024 MB/day)
as part of the managed plan. Higher traffic levels will be charged monthly, based on the daily average. The rates for the MSP plan are the lowest of any
of the services we offer.
We calculate the average daily bandwidth usage of the managed server each
month. This includes Web and FTP traffic, but does not include client access
to the server or other traffic such as e-mail--unless there is unusually
high usage -- which will depend on what is being done with the server.
A single TDL MSP server can comfortably deliver as much as 30
GB per day,
if serving only static content with a normal access pattern. This capacity
will be affected significantly by server content, peak access patterns, or
dynamic content such as CGI activity. Some clients may choose to distribute
their site across multiple packages, to accommodate peak load.
Pricing
The basic traffic rate for TDL MSP is 30
GB per month. This is based on
a
monthly average of 1 GB (1024 MB) per day. All traffic that exceeds that
average will be charged
at our lowest available rate, which is $2.50/month for each 10 MB per day
above the daily average allowance. For example, if your actual traffic
was 40 GB in a month, your daily average would be 1,333 MB per day, or 330
MB excess at a total cost of $82.50.
Minimum Contract
The minimum length of the TDL MSP contract is
three months, which must be paid
in full. If the contract is cancelled before the initial three month period has
expired, there will be no refund. If the contract is cancelled after that
period, refunds will be provided.
Payment
Initial payment must be made for the full amount due by check, money order,
cashier's check or wire transfer, in US dollars. Checks must be payable on
a United States bank, branch, or affiliate, or additional clearance fees
will be applied (up to $30 US). Subsequent payments can be made by credit
card -- we currently accept Mastercard, Visa, and Discover. The initial
payment cannot be made by credit card.
Payments must be made on a prompt monthly basis, ahead of services received.
Quarterly payments are preferred. Payment for the first month of service
must be made before the server will be activated. Service may be
discontinued at any time if the account becomes past due.
A fully detailed contract is available on line. All TDL MSP customers must
agree to and sign this contract in order to receive
service.
