Web
Hosting
Managed Server
Program (MSP)
Colocation Personal
Accounts
Connectivity E-mail
Services
Terms &
Conditions

MSP Frequently Asked Questions MSP Contract


TDL MSP (Managed Server Program)

TDL is proud to announce its newest service: Server Rental or Managed Server Program (TDL MSP).

We realize that not everyone who would like to colocate a server on the Internet has the expertise, time, or capital to invest in and setup a state-of-the-art Linux-based server for their Web site. To remedy this, we have developed a plan to meet the needs of these clients. Our many years of experience using various servers have resulted in a knowledge of what works and is the most reliable. We would like to share our expertise with others--that is why we are implementing the new server rental service -- the TDL Managed Server Program (TDL MSP). Now anyone who needs the capability of a powerful server can rent one at a fraction of the cost of purchasing one.

TDL MSP consists of the following:

Your Own Site

Your site will reside on a server of its own and receive the same care that the TDL production servers receive. TDL will provide the hardware and operating system and place it on the Internet. You will develop your Internet, Intranet, and Extranet on this server. Since you are not sharing the system with other users, you can use all of the server's hardware capability for your own processes. You may have as many mailboxes, auto-responders, and mailing lists as you like, which you can configure from a convenient Web Administration page. The basic account allows 20 GB of Web space and 30 GB of traffic--plenty of resources to support all of the complexity your Web presence will require.

Operating System

The operating system is Linux/Apache and includes the following features:

  • Web-based control panel for administering your account
  • Web-based e-mail interface for use on public computers and Internet cafes
  • PHP 4.0 support
  • MySQL databases created with control panel
  • Server side includes (SSI)
  • Ability to upload your own CGI scripts without admin intervention
  • FTP access
  • Full UNIX shell access, through telnet, rsh, or secure shell
  • Automated relay opening with POP3 logins, so you can send e-mail through our servers immediately after checking e-mail
  • Auto responders, which send anyone who e-mails them a text message of your choice.
  • Virtual POP accounts, user-created mailboxes with their own logins and passwords
  • Mailing lists through EZMLM
  • Cgiemail, an application for making e-mail forms simple
  • Graphical access counter
  • SSL access ($125 for a signed certificate from Thawte)
  • Perl, for server-side scripting, including CGI Tool Command Language (Tcl)
  • Gnu C Compiler (gcc) for compilation of CGI programs
  • FrontPage 2000 Server Extensions available on request.
  • Crontab access, for automating server-side tasks
  • Detailed daily statistical reports
  • Access to raw access_log files
  • Usenet access via your telnettable shell

Included are reasonable setup and installation services, as well as ongoing support via e-mail. TDL does not provide assistance with software installation beyond the packages already offered. If we help with any such installations, charges will apply. We do, however, make most standard software upgrades from our shared servers available to TDL MSP customers. Server monitoring 24/7 is included with our standard managed services, with necessary emergency maintenance during business hours. The standard service does not include around-the-clock emergency service. However, after-hour emergency service is available at an additional fee of $100.00 per month.
(Refer to the Emergency Maintenance section.)

Access to the TDL MSP is available via FTP, telnet shell and Web-based Administration form. The server will be configured with choice of username and password. For security reasons and protection of the operating system, administrative or "root" access to the server is limited to employees of TDL and/or their authorized agents. TDL reserves the right to require, at its discretion, software and/or hardware upgrades for the purposes of maintaining security and stability of the services provided. The cost of such upgrades shall be set by TDL and paid by the customer.

Hardware Configuration

Choose from two standard configurations:

  Basic Advanced
Processor Celeron 667 Mhz AMD Athlon K7 800 Mhz
RAM 128 MB SDRAM 384 MB SDRAM
Storage 20 GB EIDE 20 GB EIDE
Traffic 30 GB/month 30 GB/month
Monthly Charge $ 239.00 $ 449.00

Custom configurations are available on request if the above servers don't meet your requirements.

Hardware Preferences

We have established a working relationship with a variety of suppliers insuring greater availability for all products. We do have specific manufacturer preferences, largely based on our experience with their hardware. We prefer to use Linux servers, ASUS motherboards, IBM or Maxtor hard drives, and Netgear Ethernet cards.

Installation Time

It takes approximately two business days to prepare a preconfigured managed server for a new customer. We frequently have servers in stock completely preconfigured and ready for immediate use. Custom configurations may require lead times of 10 working days, depending on the configuration and availability of the hardware. Setup will not begin until we receive the initial payment and the signed contract.

Emergency Maintenance

All TDL servers are automatically monitored and receive maintenance as necessary. In the event of hardware failure, our first priority is to get the server back in operation and on line. Emergency parts replacement is available on-site for most types of problems and repairs will be made during business hours. Standard monitoring does not include emergency, around-the-clock service. However, the hardware we use is very reliable and the need for emergency repairs is extremely rare.

For an additional monthly charge of $100.00, the TDL MSP will be provided with the same level of emergency service that is provided for our own servers. If the MSP fails for any reason at any time, TDL will work to correct the problem promptly. If repeated problems occur and are found to be caused, directly or indirectly, by the client's use or abuse of the managed server, TDL reserves the right to charge an additional fee of $125.00 per hour for time spent resolving or repairing the problems. Failed hardware will be repaired or replaced at no added expense, unless otherwise specified for custom configuration.

Backup

Nightly backup of the TDL MSP is available for an additional monthly charge of $75.00 (for standard server configuration). Non-standard configuration will be charged $50.00 for each additional hard drive in the system. For example, if the system has two drives, the monthly backup service would be $125.00.

Upgrades

Any current customer paying a monthly rate may choose to upgrade their server configuration for a fixed fee of $500. If the new configuration requires a higher monthly payment, that rate becomes effective immediately after the upgrade. Please note that our published configurations are not fixed; if you are hosting on one plan, for example, but that plan is later redefined as a more powerful server, you will not receive new pricing or new server hardware, unless you choose to upgrade for the $500 fee.

Bandwidth

All the TDL MSP plans include traffic of up to 1 GB per day (1024 MB/day) as part of the managed plan. Higher traffic levels will be charged monthly, based on the daily average. The rates for the MSP plan are the lowest of any of the services we offer.

We calculate the average daily bandwidth usage of the managed server each month. This includes Web and FTP traffic, but does not include client access to the server or other traffic such as e-mail--unless there is unusually high usage -- which will depend on what is being done with the server.

A single TDL MSP server can comfortably deliver as much as 30 GB per day, if serving only static content with a normal access pattern. This capacity will be affected significantly by server content, peak access patterns, or dynamic content such as CGI activity. Some clients may choose to distribute their site across multiple packages, to accommodate peak load.

Pricing

The basic traffic rate for TDL MSP is 30 GB per month. This is based on a monthly average of 1 GB (1024 MB) per day. All traffic that exceeds that average will be charged at our lowest available rate, which is $2.50/month for each 10 MB per day above the daily average allowance. For example, if your actual traffic was 40 GB in a month, your daily average would be 1,333 MB per day, or 330 MB excess at a total cost of $82.50.

Minimum Contract

The minimum length of the TDL MSP contract is three months, which must be paid in full. If the contract is cancelled before the initial three month period has expired, there will be no refund. If the contract is cancelled after that period, refunds will be provided.

Payment

Initial payment must be made for the full amount due by check, money order, cashier's check or wire transfer, in US dollars. Checks must be payable on a United States bank, branch, or affiliate, or additional clearance fees will be applied (up to $30 US). Subsequent payments can be made by credit card -- we currently accept Mastercard, Visa, and Discover. The initial payment cannot be made by credit card.

Payments must be made on a prompt monthly basis, ahead of services received. Quarterly payments are preferred. Payment for the first month of service must be made before the server will be activated. Service may be discontinued at any time if the account becomes past due.

A fully detailed contract is available on line. All TDL MSP customers must agree to and sign this contract in order to receive service.



MSP Frequently Asked Questions MSP Contract

Web
Hosting
Managed Server
Program (MSP)
Colocation Personal
Accounts
Connectivity E-mail
Services
Terms &
Conditions


Contact TDL       All Rights Reserved     © Copyright 2000 The Diamond Lane