Phone System Down -- 09/28/09
The Diamond Lane phone system is down. For tech support, dial 510-889-1063. Accounting is unavailable at the moment while we seek a solution to the phone sysem failure.
Power Outage -- 08/28/06
Until today, we felt we were completely protected against power failure. PG & E found a clever way to prove us wrong. All of our servers are protected by 10 minutes worth of uninteruptable power supply, which is in turn backed up by a generator that comes up after two minutes of power failure that will provide 6 days of power if fuel is not available, and forever if it is. Today, PG &E, presumably because of some problem, started turning our power off two minutes at a time. Each time, the UPS would run until the generator came on, and the generator would turn off when the power came back on, as designed. Of course, the batteries were somewhat depleted. When this happened for the fourth time in a short period, there was no longer enough battery to last until the generator came on. We will be reprogramming the generator to always run for a minimum of 60 minutes whenever it starts, thus preventing this problem from ever happening again.
Usenet News to be Discontinued -- 06/27/06
Usage of the tdl usenet server, news.tdl.com, has dropped to the point that it makes no financial sense to continue running a news server. News servers are an enormous expense from the standpoints of time, hardware costs and bandwidth. For your convenience, we will leave the server up until July 15, 2006, after which time it will be retired. Many things have contributed to the decline of news popularity, including the Web, eGroups, and archive services. As long time Internet users who fondly remember the days of shell access, 1200 baud modems, Gopher and Usenet, it is with some sadness that we have made this decision.
Dial-Up Planned Outage -- 12/07/05
Please be advised that O1 Communications will be performing scheduled radius maintenance during their service window of 2:00am - 5:00am PDT, on 12/07/05. It is possible that dialup customers may experience trouble authenticating intermittently during this time period until maintenance is completed.
Telnet Access Removed -- 04/08/05
In our continuing effort to maintain security on all of our servers, we have disabled insecure telnet from them. It will now be necessary to use an SSH client to access your shell accounts.
Hosting Services Changes -- 02/15/05
Effective immediately, we are pleased to announce larger disk quotas and
more included bandwidth for our existing customers, and now have a low cost
ftp only account for new users. All existing accounts have already been
upgraded to the new levels. The new account structure can be seen at our services page
01-Planned Dial-Up outage -- 02/11/05
O1 Communications will be performing scheduled maintenance the morning of 2-14-05, during our maintenance window of 2:00am to 5:00am PST. We will be performing routine IOS security upgrades to core routers that may result in a brief interruption of service in California. Downtime should be no longer than 5-7 minutes. We apologize for this inconvenience and appreciate your patience in this matter.
News Server Outage -- 01/24/05
The news server will be down for most of the day for maintenance. We apologize for any inconvenience this may cause.
Phone Number Change -- 8/02/04
Everyone should now be using o1 Comminications phone numbers. If your dial-up number ends in 2751, you don't need to do anything. If it doesn't, go to this convenient page to find your new number and for help in making the change on your computer.
Welcome kj.net customers -- 3/08/04
We are pleased to welcome former Kendrick Jansen Company Web customers to the Diamond Lane. kj.net will continue to provide web development while we concentrate on reliable and affordable hosting solutions.
New Account Manager for TDL and ECIS Users -- 09/03/03
In a major step forward, we have now added virus filtering capability, greater anti-spam control, and given you a tool to change your own password on easy to use Web-based Account Managers. Those with an @tdl.com address should go to TDL Account Manager, and those with @ecis.com addresses should go to ECIS Account Manager to get started. We believe these features will cut down the volume of unwanted email to a tolerable level.
Mailbox Limits Changed for @ecis.com and @tdl.com Addresses -- 08/27/03
Because of increasing mailbox sizes due to spam and viruses, we have doubled the maximum mailbox size to 20 Meg, and, at the same time, taken the limit off of maximum message size. If it will fit in your mailbox, you can send it or receive it. Please remember that large messages take a long time to download for people with modem connections, and also that many remote mail servers will not allow your large messages, so be careful when you send them.
Spam Filters Updated -- 08/22/2003
Spam filters have been updated on both TDL and ECIS to the latest configuration. You need do nothing, but should notice a reduction in spam for a while.
New Virus -- 08/02/03
A new virus was released into the wild yesterday, and is spreading quickly. It is currently arriving in an e-mail claiming to be from "admin@YourDomain.com. The payload is in a .zip attachment, and currently gets by all anti-virus software. This message is not from us. We do not use email@example.com or firstname.lastname@example.org. Do not open the zip file, as that will infect your computer with the virus. The virus is too new to know how to clean it, or what damage it does.
Other than the obvious, this represents a serious new problem, in that you can now add .zip files to the list of potentially infected attachments. Be wary of any attachment ending in .zip, .exe, .dot, .com, .bat, .doc, .xls or .scr.
Fight Back -- methods to regain control of your computer -- 07/31/03
The explosion of spam, pop-ups, spy-ware, ad-ware, and other intrusive and unethical advertising methods has become serious enough that we are getting many support calls about these problems. First, understand that these have nothing to do with your choice of Internet Service Provider. These "features" are either present in Web pages you visit and e-mails you receive, are installed as part of some program you intended to install, or they are installed by a Web page or a malicious e-mail without your knowledge.
Spy-ware is software that mails information about you to interested third parties. Ad-ware generates pop-up ads on your computer as soon as you connect to the Internet. In most cases, these will be present on your computer without you even knowing it. The only way to stop these is to install special third party software to deal with them, much in the same way that you should be using a good virus filter program to protect your computer from viruses.
The following programs are solutions that we have heard good things about. For each of the problems, many solutions are possible, and some are probably just as good. We have no affiliation with these companies, and can't assist with their installation and use, but decided it was time to provide some options that might help you regain control of your Internet experience.
To install a spam filter on your computer:
To find and disable spy-ware:
Note: if you provide a similar product, and would like to be considered for inclusion in this list, send a plain text message to support @ tdl.com
Dial-Up Number Emergency Maintenance -- 07/17/03
A serious security problem has been discovered in the most popular brand of routers, and O1 Communications will be making security patches today and tomorrow. This could cause brief periods of dial-up outages. This security problem affects nearly everyone involved in providing Internet service, including us. We will be rebooting routers late this evening, which also may cause brief outages.
New security vulnerabilities are found frequently, and patched as soon as they are discovered with no interruption of service, but sometimes the patches are more difficult to apply, and the severity of the vulnerability is such that it is unwise to wait for scheduled down-time. This is one of those cases. We take security very seriously at tdl so you don't have to worry about it. I know you will be understanding if one of the brief outages affects you.
Dial-Up Number Scheduled Maintenance -- 06/17/03
The dial-up company used for ECIS access numbers is performing maintenance to their network in San Jose, and has advised us that outages are possible between 2 and 5:00 am 6/18/2003 and 6/19/2003.
Spam Filters Updated! -- 3/17/03
Spam filters have been updated today for both tdl and ecis customers with the newest filter definitions, so, hopefully, your amount of spam will be reduced for a while if you are using the filters.
Welcome ECIS Customers! -- 3/01/03
The Diamond Lane is pleased to welcome the former customers of ECIS to our internet family. We are committed to making the changeover as smooth and troublefree as possible, and we hope that you will be as happy here as we are happy to have you here. Please don't hesitate to call or email us if you have any questions, problems, or comments about the service. The phone number is (925)706-4280 and the email is email@example.com. Once again, welcome!
Health Update -- 2/07/03
The operation was completely successful, and I am already home from the hospital. Now, it is just a matter of recovering from the 6.5 hour surgery.
Message from Chris in support -- 2/05/03
Many of you have been wondering why I have not been answering the support phones recently. I have a cancerous growth on my left kidney. Today, they are removing the kidney at UCSF, and hopefully all traces of cancer with it. I expect to make a complete recovery, and it is likely that I will be back on the phones March 1.
Virus Filtering No Longer Available -- 1/23/03
New versions of E-mail programs are including odd HTML code and our virus scanner was tagging these suspicious messages are viruses. After many complaints from people who would much rather receive viruses than miss any E-mail, we are forced to disable this service. You will now have to provide your own virus protection.
It is not enough to simply install a virus checking program and forget about it. You should update the virus dictionary frequently (I will be updating mine daily). Also, be wary of any E-mail program that previews attachments, and never open an attachment that you were not expecting, even if it appears to be from someone you know.
News Server Off Line for Maintenance -- 11/08/02
We are performing an upgrade on the news server, and it will be off-line for approximately 36 hours, starting this morning. It is necessary to keep up with the volume of news posts.
TDL Announces Virus Pre-filter for tdl.com Addresses -- 06/29/02
We are pleased to announce that we are now running a commercial virus scanner on all mail that goes through tdl.com. We have chosen F-Prot based on performance, daily virus dictionary updates, and ease of integration. F-Prot is a stable, mature product that has quietly been available for years. Please read the attached FAQ carefully.